Suggestions & Complaints

Want to make a suggestion to the practice?

Your comments and suggestions are important to us, please email the surgery on bswccg.avenue-data@nhs.net to make a suggestion. Please do not use this email address for complaints. If you would like to make a complaint, please use the form below.

Urgent medical matters and official complaints cannot be dealt with via this email. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Want to make a complaint?

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately.