Appointments

Configure Appointment Details

Appointments System

We offer on the day GP appointments. If you wish to speak to a specific GP, we advise you to call on a day the GP is available. Please check if your GP is available on the table below.

You can make an appointment in the following ways:

If you wish to speak to a specific GP, we are better able to accommodate this request if you call in or submit an econsultation in the morning rather than the afternoon.

Please see bottom of page for list of GP availabilty.

We are not able to offer pre-bookable GP appointments so please ensure you are free to take a call or see a clinician on that day.

Doctors’ Surgeries

Doctors’ surgeries are available daily on weekdays, throughout the day except lunchtime; see our Opening Hours.

Triage Model

The Practice offers an on the day triage system for all GP and minor illness appointments. The patient calls in or sends an e-consult. Either a GP, nurse or paramedic will call the patient back who will triage their call.

If a patient’s own GP is on duty that day they will call them if it is an ongoing problem to provide continuity of care.

Our clinical team are able to provide lots of advice and care over the phone however if the Clinician decides the patient needs to be seen face to face, then an appointment will be made for the same day.

We are not able to offer pre-bookable appointments with a GP so please ensure you are free to take a call or see a clinician on that day.

We still have lots of pre-bookable appointments available with a range of different clinicians that can be made by telephone or via the internet. These include long term condition appointments, blood tests, BP checks, NHS health checks, travel and routine vaccinations, contraception, smear tests. Please phone if in any doubt and we can advise.

Primary Care Nurse Clinics

Nurse appointments are available daily for the assessment of urgent medical problems.

They are able to monitor chronic diseases such as diabetes, heart disease, asthma and chronic airways disease.

Walk-in Services

We do not offer walk in services – all appointments have to be triaged to allow us to maintain a Covid secure environment. Patients with minor injuries should present at Frome or Trowbridge Minor Injury Units. Trowbridge Minor Injury unit DO NOT offer a walk in service and appointments can be accessed by phoning 111. 

Home Visits

Requests for home visits should be made, where possible, before 10.30am in order to allow the doctors to structure their day. The doctor will usually telephone you back before committing to visit, in order to assess the problem more formally.

Telephone Consultations

Our telephone service is available from 08:30 to 13:00 and from 14:00 to 18:30 Monday to Friday.

All telephone conversations are recorded for medico-legal and training purposes.

Cancel an Appointment

It is important that you inform the Practice if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. 

You can cancel a booked apppointment by using our cancellation line. Please call 01985 224600 and select option ‘1’. Please leave a voicemail containing your name, date of birth and the time and date of your appointment you wish to cancel.

 

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Opening Times

Please select a site

Extended Hours

Wednesday & Friday from 07:30.

Monday to Thursday from 18:30 - 20:00.

GP patient availability, for the week of 15th August 2022

The Avenue Surgery

 

Monday

Tuesday

Wednesday

Thursday

Friday

Dr Hirst

Dr Hirst

(Emergency calls only)

 

Dr Hirst

(Emergency calls only)

Dr Hirst

Dr Holliday  

 Dr Holliday

Dr Holliday 

 

 

Dr Holliday

(Emergency calls only) 

Dr Scholte 

Dr Scholte 

 

 Dr Scholte

(Emergency calls only)

 

Dr Scholte 

Dr Lukas Ferchow

(Emergency calls only) 

 Dr Lukas Ferchow

 

Dr Lukas Ferchow 

 

 Dr Lukas Ferchow

 

 

   

 

 

 

       

 

Please note the above could be subject to change.

These are the days when GPs are available to see patients.