POD CLOSURE INFORMATION

As of the 6^th of May 2024, the POD will no longer be available to take prescription requests from patients of The Avenue Surgery. Prescription requests will need to be directed to the surgery for processing after this date.

Ways to request your prescription going forward are:

• Via the NHS app which is free to download on all smartphones/ tablets (you can also use the NHS website if you do not have a smartphone/tablet). For information about the NHS App and to see a video showing how to order repeat prescriptions using the NHS app, please see the following links.

https://www.nhs.uk/nhs-app/

https://www.youtube.com/watch?v=v1-e7q1VPrI

• SystmOnline which can be accessed through our website (please note, you will need to contact the Surgery to be given an account to use this website) SystmOnline Login (tpp-uk.com)
• Airmid App – to download the app please click on the following link: Airmid Cares
• Paper requests – We will be re-introducing the prescriptions box, so you will be able to put prescription requests into this box, which will be located just inside the entrance of the Surgery. Please fill out a medicines request form, which will be located next to the box if you do not have a repeat slip.
• Telephone requests – Please note, we will ONLY be accepting telephone requests from housebound patients who are unable to use all the above routes of requesting. This will be reviewed on a patient-by-patient basis.

Please note, if you currently use a different method of ordering prescriptions not listed above, you may continue to order in this way. It is only the POD that is closing.

Please ensure when you are requesting a prescription that you include the following information:

• Full Name.
• Date of Birth.
• Adress/ Postcode.
• Medication(s) required.
• Preferred method of contact (just in case we need to contact you).

All medication requests will be processed by our surgery-based prescriptions team. Please remember that most prescriptions can be ordered up to two weeks before they are due, so please ensure that you order them in plenty of time. For routine repeat prescription requests, we aim to send prescriptions to your nominated pharmacy for dispensing within 3 working days of receiving your request. Please remember that the pharmacies also require time to dispense your prescription upon receiving them, which is why we recommend ordering 7-14 days before they are due.

We thank you for your patience during this transitional period.

The easiest way to order your repeat prescription is:

• Using our Online Services via the link at the top of this page
• Or via your NHS app

Please request a repeat prescription 7 days before your medication runs out to allow the surgery to process your prescription and the pharmacy to dispense your medication.

For more information about your medication please fill out an eConsult or alternatively call us on (01985) 224600 and speak to a care navigator –Please note that this contact cannot be used for prescription requests.

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at NHS Choices

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.65
• 12-month prepayment certificate (PPC): £111.60
• 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.

There are 2 pharmacies within Warminster Town:

Well Pharmacy

10 The Cornmarket

Warminster

BA12 9BX

Tel: 01985 213167

Open: Monday - Friday 9:00am - 5:30pm

Saturday 9:00am - 1:00pm

Boots

39 Market Place

Warminster

BA12 9AZ

Tel: 01985 212303

Open: Monday - Friday 8:30am - 5:30pm

Saturday 8:30am - 5pm

Asda Pharmacy

Warminster Road

Frome

BA11 5LA

Tel: 01373 475210

Open: Monday - Friday 7:00am - 11:00pm

Saturday 7:00am - 10:00pm

Sunday 10:00am - 4:00pm

Shaunacks

White Horse Health Centre

Mane Way

Westbury

BA13 3FQ

Tel: 01373 888088

Open: Monday - Friday 8:30am - 6:30am

Saturday 9:00am - 12:00pm