Due to an unexpected bereavement within the Practice team, we are responding to urgent enquiries only this week.
We ask patients to help by:
Using the POD service for prescription enquiries by calling 0333 332 0050
Visiting a pharmacist for minor health concerns. Experts in medicines and qualified healthcare professionals, they offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.
Thank you for your patience and understanding at this time.
The Partners and Staff at the Practice
Patient demand on our service is very high right now.
We are working as hard as we can throughout these challenging times to offer you the very best service possible. The earlier you contact us during the day, the more likely you will be able to access our routine services. In return we ask you to show all our staff courtesy, kindness, and respect.
In June 2023:
Phone calls taken by Patient Navigators: 6259
Outgoing calls made by Patient Navigators: 1855
Face to Face clinical appointments: 4989
Telephone appointments: 7922
DNA (Did not attend): 202
Welcome to The Avenue Surgery in Warminster
Giving the best possible care for every patient
The Avenue Surgery is the home of the longest established medical practice in Warminster.
The surgery is a purpose built building with ten consultation rooms, several treatment rooms, and a nurses’ suite, built around a small courtyard.
Outside, there is a dedicated set-down area immediately next to the main entrance, for the less-able and disabled. There is also extensive parking nearby.
We also have a remote site at Station Road with five treatment rooms and administration areas on the first floor.
Access doors to both buildings have appropriate ramps, and are wide enough for wheelchairs.
Our staff are committed to providing quality healthcare for the benefit of all of our patients.
We offer on the day GP appointments. If you wish to speak to a specific GP, we advise you to call on a day the GP is available.
For more information, please visit our Appointments page.
We are not able to offer pre-bookable GP appointments so please ensure you are free to take a call or see a clinician on that day.
Tel: 01985 224600
When We Are Closed
NHS 111 is a service that’s been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
We are an Armed Forces veteran friendly accredited GP surgery.
This means that, as part of the health commitments of the Armed Forces Covenant, we have a dedicated clinician who has a specialist knowledge of military related health conditions and veteran specific health services. This is important in helping ex-forces to get the best care and treatment.
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Here at the Avenue Surgery, we are working as hard as we can throughout these challenging times to offer you the very best service possible.
In return we ask you to show all our staff courtesy, kindness, and respect. There is no place for verbal or physical abuse, whether you are in the surgery or on the phone.
Anyone behaving in an unkind or disrespectful manner may receive a warning letter and recurrent instances can result in patients being asked to register elsewhere.
Thank you for your understanding, and continued support.
Eye Condition Service
If you have a minor or urgent eye condition you will need to seek out a Minor Eye Condition Service (MECS) or Urgent Eyecare Service (CUES).
The service is for people of all ages. Children under 16 years must be accompanied at their appointment by an adult. You do not need a GP referral to use this service. Please click here to find you local MECS/CUES.
For anxiety, stress, depression or feelings of not being able to cope, IAPT services are available for anyone over the age of 16 who is registered with a GP practice in Wiltshire. Appointments with a Psychology Practitioner can be arranged by calling the Wiltshire IAPT offices; for appointments in North Wiltshire call 01380 731335 or, for appointments in South Wiltshire call 01722 820267
Health Improvement Coaches
Health trainers help to assess your lifestyle and wellbeing, set goals for improving your health, agree action-plans, and provide practical support and information that will help change your behaviour. This could include promoting the benefits of, taking regular exercise and eating healthily, reducing alcohol intake, breastfeeding, practising safe sex and stopping smoking
Have you got the NHS app?
The NHS app is a simple and secure way of accessing NHS services 24/7, wherever you are.
The NHS app can help you to:
Get your NHS COVID Pass, order repeat prescriptions, get health advice, view your appointments, view and manage your referral appointments
view updates to your GP Health Record, register your organ donation decision, find out how the NHS uses your data, view your NHS number, access our online consultation service.
Book or manage a vaccination, referral appointment reminders, screening invitations such as bowel cancer screening and many more.
Download the NHS app on the Apple app store or the Google play store for free.
Your Data Matters to the NHS
Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments.
In May 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about how it is used.
You can choose whether your confidential patient information is used for research and planning.
To find out more visit: nhs.uk/your-nhs-data-matters
You can download the full information leaflet here.
Hospital Waiting Times
Are you waiting for an appointment, operation or treatment at a hospital? My Planned Care is a website which will give you direct access to the lastest wait-time information (excluding cancer treatment). Click here to find out the average wait time at your chosen hospital.
If you are waiting for a hospital appointment or wanting to chase test results that were initiated by the hospital, please contact your Consultant’s secretary or the outpatients department at the hospital you are waiting to attend. Our secretaries are unable to access this information for you unless your referral was for a two week wait appointment.
Royal United Hospital: 01225 428331
Salisbury District Hospital: 01722 336262